ONLINE CONSULTATION SERVICE

After requesting a free virtual consultation, our company will email you a video and two forms to be completed. In our video, we help demonstrate how to correctly take measurements of your new project space, which will assist you with the first form. The second form requires a list of items that will be stored in your new custom-made furniture. These forms are to be emailed back with photos (optional) before the date of your scheduled consultation. Photos of your space and items will be useful to have before the virtual meeting. If the forms have not been received prior to your consultation date, a friendly reminder email will be sent to you the day before.

On the day of your virtual consultation, a designer will video call you via your preferred app (Zoom, Hangouts, Skype, WhatsApp, Facetime). When viewing your project space, having a two-way audio camera would be most optimal.

What to expect during your virtual consultation?
First, your designer will ask a series of questions to better understand your needs, expectations, ideas, timeline, and budget concerning your new project. After carefully listening, he or she will also offer valuable suggestions and recommendations that may be suitable for your unique product in mind. Last, your designer will schedule a second virtual visit where you may view your personalized design and discuss further options.

What to expect on the day of the installation?
Your safety is our utmost priority. For this reason, our company and technicians are prepared to practice all precautionary measures to ensure a safe and secure installation. This starts with our vehicles being disinfected at our facilities before and after each use. Our assemblers are also fully equipped with shoe covers, gloves, and masks throughout the entire installation period, avoiding physical contact with their surroundings.

What to expect the day after your installation is completed?
The Closets Company is a family-owned business, and now, you have become part of our family. As such, we are committed to making sure that we have delivered to you the best experience possible. For this reason, after the installation is complete, a customer service representative will check on you and your new product. It is our goal to ensure that you are entirely satisfied with the way our company has treated you. Your feedback will help our family improve and continue to grow.